Refund Policy

If a generation fails or times out, its credits are refunded automatically. This is enforced in code, not by support tickets. A prompt or upload rejected by moderation is never charged.

Completed generations are final: the compute was spent producing your output. Credit purchases and membership fees are non-refundable except where required by law. Canceling a membership stops future billing at the end of the paid period; credits already granted stay in your account per the credit-expiry terms below.

You can cancel a membership at any time from your account. Cancellation stops future billing at the end of the current paid period, and you keep access through that period. Credits already in your balance are not withdrawn when you cancel.

While your account is active (you hold an active membership or have generated within the last 12 months), credits never expire. There is no monthly reset.

We reserve the right to expire credits only as follows: (a) after a membership is canceled, remaining credits may expire 90 days after the cancellation date, unless you resubscribe within that window; (b) on accounts with no generation activity for 12 consecutive months, credits may expire, and any generation resets that clock. Before any credits expire under this section we will send notice to your account email at least 30 days, 7 days, and 1 day in advance.

As of the date above, we do not currently enforce any credit expiry. Our not enforcing this section, in whole or in part, for any period is not a waiver of the right to enforce it after notice as described here, and any future enforcement applies prospectively.

Payments are processed securely by Stripe. If you believe you were charged in error, or a failed generation was not refunded, contact support@dolly.to and we will make it right. This policy forms part of our Terms of Service.